Terms
CONTRACT & LETTER OF AGREEMENT
This agreement precedes your purchase for which you have secured my professional help to prepare and plan a sleep solution for your child. It is my understanding that you will retain me as a Professional Sleep Consultant during the time agreed based on purchase and expiration.
DESCRIPTION OF SERVICE
As a sleep consultant, the description of services offered are as follows:
Prenatal/Newborn Sleep Package: Comprehensive sleep questionnaire. 60-90 minute sleep consultation. Newborn Sleep Guide. One (1) or two (2) 20-minute phone calls and two (2) emails until your child reaches 12 weeks of age. Rested App, weekly review of log and weekly recommendations within the app are included only in the MAYDAY package.
Private 1:1 Sleep Packages: Comprehensive sleep questionnaire. 60-90 minute sleep consultation. Customized sleep plan. Sleep log. Three (3) weeks consecutive support, through email and phone follow ups. Interactive sleep log. 30 minute zoom session in the third week to review what to expect. The Ultimate Sleep Navigation Bundle. Lost At Sea package also includes weekend support and monthly check in calls for three (3) months. Mayday package also includes night 1 virtual bedtime support (6-9PM local time) and monthly check in calls for twelve (12) months following completion of program. The Ultimate Sleep Navigation Bundle.
Group Coaching: Four (4) weeks group coaching. Sleep evaluation. Written age appropriate step by step sleep plan. Weekly educational live webinar. Weekly live Q&A’s. Sleep tracker. Private Facebook community.
Multiples: Exclusively for clients who have already purchased a plan and will be implementing plans at the same time.
Refresher Programs: Exclusively for clients who have already purchased a package and completed the program.
Additional week of email support: Exclusively for clients who are currently completing the program. Monday to Friday, business hours. Must be purchased prior to completion of your original plan.
Additional week of text support: Exclusively for clients who are currently completing the program. Monday to Friday, business hours. Must be purchased prior to completion of your original plan.
Siblings: Exclusively for clients who are currently or have completed the program.
Thirty Minute Ask Me Anything Call: Includes sleep intake questionnaire, troubleshooting one sleep issue over the phone and a detailed email outlining recommendations made by myself.
Sixty Minute Ask Me Anything Call: The call is split into one forty-five minute call, followed by a fifteen minute call one week later. Includes a sleep intake questionnaire, troubleshooting one sleep issue over the phone with a detailed email outlining recommendations made. Email sent after phone consultation. Follow up call planned for one week later, detailed email outlining recommendations will be sent out following second call as well.
EXPIRATION
Prenatal and Newborn packages must be redeemed within noted times above or will expire.
Baby, Toddler and Older Child sleep packages must be redeemed within 30 days of purchase or additional fee may be charged for reviewing and possible amendments of the Sleep Plan if needed.
OFFICE HOURS/ AVAILABILITY
Monday to Friday 9:00 AM-4:00 PM {PST}
Saturday morning 8:00 AM-9:00 AM {PST} for follow-up calls [for applicable packages]
I check sleep logs and respond to questions two (2) times per day, once in the morning and once in the afternoon.
I respond to emails within 24 hours.
I do not check my messages or emails in the evening after 4:00 PM {PST} or on the weekends.
MUTUAL EXPECTATION OF SERVICES
As the sleep consultant, I will provide education and recommendations to the best of my ability. I take many aspects into consideration, my expertise along with information you provide me about your child and family. As my services are unique and customized to each family, I expect you to provide complete and accurate information about your child and family. This includes any medical issues that I should be aware of. I recommend discussing the sleep program with your primary healthcare provider before embarking on the new program. I also expect timely follow-up and feedback to ensure I am supporting you to the best of my ability.
PAYMENT AND CANCELLATIONS:
Payment of the invoice is due 72 hours prior to the scheduled Private 1:1 Consultation. If the invoice has not been paid timely your Customized Sleep Plan will not be written and your Private 1:1 Consultation with be rescheduled for a later date.
Cancellations less than 48 hours prior to scheduled Private 1:1 Consultation date will only be refunded 50% of the fee.
If the client chooses to delay beginning the plan after the Private 1:1 Consultation and Sleep Plan creation, no refunds will be provided.
REFUND POLICY
As this work is personal and unique to each client, once a consultation has taken place and a personalized sleep plan has been created, no refunds are offered in any amount for any reason outside of an Act of God.
ACTS OF GOD
If an Act of God such as a fire, earthquake, flood, death or other natural calamity should cause you to have to cancel the services purchased; I will require payment only for the time actually spent sleep consulting.
MONEY BACK GUARANTEE
Plume Sleep Solutions guarantees better sleep in three (3) weeks. In order to the money back guarantee to be applicable you must: provide accurate and complete information, attend the consultation call, read the written plan, ask questions along the way, share regular and detailed updates with me, include notes about your child’s progress, behaviours and demeanor through the day, follow the recommendations provided, correspond with us daily and complete the sleep log everyday for three weeks.
I agree to write a customized sleep plan, host a 60-90 minutes sleep plan review, schedule regular check in calls, provide education, support and guidance and provide you with a library of resources upon completion.
Should your child’s sleep not improve at all upon completion, please send an email to hello@plumesleep.com. Plume Sleep Solutions will provide a refund at that time if all the criteria has been met.
The guarantee expires upon completion of the program.
CONFIDENTIALITY
The client agrees to not use or share any confidential information from Plume Sleep Solutions to any parties outside of the client/consultant relationship. The customized sleep plan is intended specifically for your child based on a number of factors and may not be appropriate for other parties outside of the client/consultant relationship. The client agrees to not share with a third party and agrees to take all reasonable measures to protect and avoid disclosure of this information.
MEDICAL and DISCLAIMER
I agree to provide non-medical paediatric sleep consulting services. Primarily education and support.
These services are not intended to replace or supplement medical advice. You agree that none of the advice that Plume Sleep Solutions provides shall be considered medical advice and you should always seek the advice of your primary healthcare provider. Always consult with your healthcare provider if you have any healthcare-related questions or for any medical issues that needs to be addressed. If a medical problem appears or persists, do not delay seeking medical advice from your qualified healthcare provider. Accordingly, Plume Sleep Solutions expressly disclaims any liability, damage, loss or injury caused by information provided to the client.
Client agrees to follow safe sleeping practices in line with SIDS recommendations. Safe sleep PDF as per attached for review.
Client agrees to check with their General Practitioner/Medical Doctor to ensure that their child has no medical conditions which prevent them from safely participating in the program.
Client agrees to disclose any medical condition at the beginning and throughout the program.
Client acknowledges that advice provided is not intended to be a substitute for medical advice or treatment for your child. Always seek the advice of your doctor or another qualified health practitioner regarding any matters that may require medical attention or diagnosis or if concerned.
Client acknowledges that any changes you make to your child’s sleeping or eating arrangements are your decision. We are only making recommendations for the best positive changes.
Client understands the services and coaching offered are voluntary.
Client acknowledges that it is their responsibility to follow instructions for any service provided. The likelihood of success for your child to be sleeping successfully is significantly enhanced by following the recommended sleep solutions constructed for your child. Not following the plan or implementing only certain components will stall or inhibit success. It is crucial to the success of the program that all family members and caregivers follow the customized sleep plan
By purchasing a package I/we agree that I/we have read this letter describing Plume Sleep Solutions services and limits to service and agree that it reflects the discussion we had with Rosalie Kassen and our agreement to the terms of this letter.